Beginning in July 2021, Recology sent payments to current and former customers who had an account with Recology in San Francisco during the period July 1, 2017, through March 31, 2021, and were entitled to a payment. Current Recology customers may have received an account credit in lieu of a payment.

Please be advised that as of June 30, 2022, Recology is no longer processing payments or credits related to the period July 1, 2017, through March 31, 2021. All outstanding checks have now been voided. All credits were posted to active accounts on April 18, 2022, and accountholders entitled to a credit received confirmation of the credit by mail.

For questions about your Recology account, please call Recology Customer Service at 1.415.330.1300 or email