How can I pay my bill?
Des Moines residents are billed are on a quarterly basis in March, June, September, and December. Commercial bills are issued monthly.
- Pay by e-Check
- Pay by credit or debit card
- Pay by automatic deduction from your checking or savings account
- Pay by check.
Pay by e-Check or credit card online or by phone:
Call 206.254.9947 or visit our online payment center to pay with a check or with a credit/debit card. You will be asked to provide the following account information: Recology CleanScapes customer number, invoice number, method of payment and payment amount. Your transaction will be securely processed.
Pay by automatic deduction:
Automatic payment makes paying your bill easy. By enrolling in this service, your bill will be paid automatically from your checking account. Each billing period you will receive your bill via regular mail or, if you receive e-Billing, you will receive an email notification that your bill is ready to be viewed (see Billing Options, below). Ten days after your invoice or email notification is sent, your bill will be paid by automatic deduction from your bank account.
To sign up for this service, download and submit the request for automatic payment form and fax or mail the completed form as indicated on the form. Requests received by the 20th of the month will take effect on your next bill.
Pay by check:
Mail your check and invoice payment stub to:
P.O. Box 34260
Seattle, WA 98124-1260
Processing of payments mailed to any other address will be delayed. By sending a check as payment, you authorize CleanScapes to use information on your check to make a one-time electronic debit from your account at the financial institution on your check. This electronic debit for the amount of your check may be withdrawn from your account as early as the same day we receive your check. For further information about this check conversion process, please visit electronicpayments.org or call Customer Service at 206.762.4900.
- You can receive your bill through regular mail or you can sign up for “e-Billing.”
- If you sign up for “e-Billing,” you will receive notification via email that your invoice is ready for payment. The email will contain a link to your Recology CleanScapes account where you can view your bill and pay online using e-Check or credit card.
- E-Billing subscribers receive a $0.50 credit on each bill.
- To sign up for e-Billing, download and submit the Paperless Billing Request form.
Additional Information About Your Account:
Past Due Accounts: An account is past due if payment is not posted by the due date on the invoice. Payments received on weekends and holidays will be posted on the next business day. A 1% finance charge per month will be applied to any past due amount. Failure to pay invoices by the specified due date can result in the suspension or cancellation of services and the submission of your account to an external collection agency. Recology CleanScapes reserves the right to remove containers if service is suspended for non-payment and you may be required to pay a cart/container redelivery fee to resume service. In order to restart ended services on a delinquent account, all charges must be paid in full, and you may be required to make a prepayment in order to resume service.
Returned Payments: If a payment is rejected due to incorrect information or insufficient funds, you will be charged a returned payment fee of $20.00.
Property Owners: Property owners and tenants are both equally responsible for timely notification of changes in occupancy and/or property ownership. The property owner is ultimately responsible for these charges unless he or she notifies Recology CleanScapes of a change in occupancy within ten (10) days of a tenant’s move-out date.
Billing Disputes: If you have questions and/or disputes about your bill or service, please call Customer Service at 206.762.4900 to speak with a representative.
Billing, Taxes, and Surcharges: Your bill includes all required taxes and surcharges.
Other Questions: For questions or comments about your service, please email us at firstname.lastname@example.org or call our Customer Service center at 206.762.4900.