I set out extra material to be collected on my normal service day, but it was not picked up. Why not?

Recology drivers use discretion when collecting extra materials. Any material that does not fit inside your three collection containers is subject to additional charges for collection.

We recommend contacting our Customer Service team at [email protected] to notify us when you have extras so that we may tell the driver in advance.  Maximum collection of extra bags/bundles includes 10 per pickup per material stream.